Help desk work is challenging: Agents are tasked with resolving a rapid stream of customer issues and they need software that will help them, not hinder them. Efficient and intuitive help desk software will allow your agents to spend time on what really matters, your customers, instead of getting bogged down trying to navigate a system or searching for answers buried in your knowledge base. We've analyzed thousands of software user reviews in our help desk software directory to find some of the easiest to use help desk products on the market. We did this by calculating a sentiment score for each help desk product and then listing the three help desk products with the highest sentiment scores for ease of use.
What is a sentiment score? Sentiment score is a rating based on how positive or negative users feel when reviewing a product. On a scale of 1 to 10, rave reviews score high, unfavorable reviews score low, and lukewarm reviews score intermediate. The review scores are then averaged to determine the sentiment score for the product. Top 3 easy-to-use help desk software Product (click to access this section) Ease of use feeling score (out of 10) AideCrunch 6,47 Out 6.34 Workbooks 6.33 Products are listed in order from highest to lowest sentiment score. To learn more about our methodology, click here. 1. HelpCrunch logo helpcrunch Ease of Use Sentiment Score: (6.47 out of 10).
Ease of Use Mentions in Reviews: 38 Percentage of Positive Mentions: 96% HelpCrunch is a multi-channel customer communication to employee contact list platform designed for customer service, marketing and sales. For the help desk, it offers detailed customer profiles, knowledge base, email management, live chat, and conversation transcripts. Live chat can also serve as lead generation for sales, while email management and segmentation capabilities are ideal for email marketing. Regarding ease of use, HelpCrunch users have the following comments: Easy to employee contact list put in place Beautiful user interface Easily customizable.